Short Customer Satisfaction (CSAT) Survey Template

The short customer satisfaction (CSAT) survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.


 
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]
 
 
Considering your complete experience with our product/service, how likely would you be to recommend us to a friend or a colleague?
«Very UnlikelyVery Likely»
012345678910
 
 
How often do you use [PRODUCT]?
 
daily
 
once a week or more
 
a couple of times a month
 
once a month
 
every 1-6 months
 
less than every 6 months
 
 
Overall, how satisfied are you with [PRODUCT]?
 
Extremely Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Unsatisfied
 
Extremely Unsatisfied
 
 
How likely are you to use/purchase [PRODUCT] again?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
Never used
 
 
What recommendations would you offer for improving [PRODUCT]?
   
 
 
Thank you for your feedback.

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

14 questions

Retail store survey questions to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money and overall customer satisfaction. Use this store survey and grow your business with real customer insights.

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Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

This motivation and buying experience survey template consist of questions for evaluating and understanding why a customer purchased a certain product, their experience while making the purchase and their level of satisfaction using it. This template was created with expert industry consulation to bring you a questionnaire that is designed to get you insightful responses. Use this template as a example / sample or directly use it in your next QuestionPro survey. You can make your own edits as required and send out your survey!