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Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

Resort Hotel Survey Template offers customizable questions about guest satisfaction for collecting meaningful feedback on various aspect of the hotel or resort. QuestionPro offers this customizable questionnaire sample with questions that will help a resort hotel serve their guests better. One of the questions “According to your most recent experience, rate the following attributes?" will help hotels in understanding the customer opinions about the quality of various attributes. Use this sample questionnaire to discover scopes of improvement and make your hotel's services better with each visitor.


Please take a moment to rate our services. Thank you for giving us the opportunity to serve you.
Considering your complete experience at our hotel, how likely would you be to recommend us to a friend or a colleague?
Very Unlikely
Very Likely
Excellent
Good
Average
Below average
Poor
N/A
Menu Variety
Value for price paid
Promptness of service
Quality of service
Quality of food
Quality of beverage
How would you rate our resort on the basis of the below?
Excellent
Good
Average
Below average
Poor
N/A
Our staff's hospitality? (Friendliness, courtesy, responsiveness)
Resort's public areas?
Value for the price paid?
Ability to provide a relaxing atmosphere?
Please rate the following:
Excellent
Good
Average
Below average
Poor
N/A
Decor
Cleanliness
Condition of rooms
Housekeeping services
Heating/cooling within the room
Comments
Email Address (Optional)

Restaurant / Hotel Surveys

Guest Evaluation Survey Template

40 questions

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. Use this free list of the guest evaluation questionnaire to understand how was their stay and experience with your hotel staff. Know what do they think about the food and beverages of your hotel/restaurant.

This is a customizable sample questionnaire that can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated. Let us know if you would like us to add more questions for you or need help with creating a survey.

Restaurant / Hotel Surveys

Event Survey Template

33 questions

Event Planning Evaluation Survey by QuestionPro includes questions about sales, pre-event, event, and post-event. This questionnaire sample includes feedback questions about satisfaction levels of customers during various phases of the event such as the sales, pre and post event, the likelihood of recommending the organization to their friends and colleagues, hotel preferences for the future events and other such questions.

Restaurant / Hotel Surveys

Resort Evaluation Survey Template

21 questions

Resort Evaluation Survey Template by QuestionPro is carefully crafted to gauge the customer satisfaction level and to analyze the strong and weak points of a resort. You can use this template to know what are the facilities, services, and amenities that attract customers and the ones failed to do so. You can also use this template to understand customer insights and suggestions to focus on things needing immediate improvement. This customizable questionnaire sample can be edited according to the required information details. For example, this template includes a question about the reason for choosing the resort, the answer options of which can be edited.